MAINTENANCE FORM
Please refer to the guide below before submitting your maintenance request.
* Mandatory field
MAINTENANCE GUIDE
Emergency Maintenance Guide
An emergency is a situation, which poses an immediate risk to health, life or property or environment or something that may cause further damage to the property if left unattended. In the event of an emergency at your property after hours please refer to the relevant item below:
BREAK IN/BURGULARY AND/OR DAMAGE TO GLASS
- CONTACT THE POLICE on 131 444 and file a report. You will need to obtain a police report number. Failing to obtain a police report number will result in the cost of the glass being invoiced to the tenant for payment.
- RECOMMENDED GLAZIERS - ASAP Glass on 1300 734 584. The glazier can forward the account to Natgroup. If the glass breakage is found to be a result of an act attributable to the tenant or their visitors, then the account will be forwarded to you for payment.
- CONTACT NATGROUP - Contact our office the next working day to report the incident and if advise should there be any further maintenance required.
STORM DAMAGE
- CONTACT THE SES on 132 500 and file a report.
HOT WATER SYSTEM STOPS WORKING - If it is a gas hot water system
- CHECK PILOT LIGHT - Firstly check that the pilot light is on. If the pilot light is not on, please re-light.
- CONTACT PLUMBER - Gold Coast areas call Plumbing Bros on 1300 057 827 or Logan and Brisbane areas call SJK Collective 07 3870 9893
HOT WATER SYSTEM STOPS WORKING - If it is an electric hot water system
- CHECK - Firstly check that all switches are switched to ON in the electrical meter box. If they are not switched on, please switch them back on and check if hot water system is now working.
- CONTACT ELECTRICIAN - Gold Coast areas call Capital Electrical on 1300 516 021 or Logan and Brisbane areas call SJK Collective 07 3870 9893
GAS LEAK
- Gold Coast areas call Plumbing Bros on 1300 057 827 or Logan and Brisbane areas call SJK Collective 07 3870 9893
WATER LEAK - WATER IS BURSTING OUT
- Turn off water at mains. If leaking anywhere from the water meter to the road call GOLD COAST CITY COUNCIL ON 5667 5801 or your local Logan or Brisbane City Council.
If burst anywhere from the water meter back to the property, the contacts are Gold Coast areas call Plumbing Bros on 1300 057 827 or Logan and Brisbane areas call SJK Collective 07 3870 9893
STOVE / OVEN - If it is an electric Stove or Oven
- CHECK - Firstly check that all switches are switched to ON in the electrical meter box. If they are not switched on, please switch them back on and check if stove/oven is now working.
- CONTACT ELECTRICIAN - Gold Coast areas call Capital Electrical on 1300 516 021 or Logan and Brisbane areas call SJK Collective 07 3870 9893
STOVE / OVEN - If it is an gas Stove or Oven
- CHECK - Firstly check that the ignitor (spark) is working. If not, please use a BBQ type lighter to ignite and report to office the next day.
- If it is not an igniting issue, please contact Gold Coast areas call Plumbing Bros on 1300 057 827 or Logan and Brisbane areas call SJK Collective 07 3870 9893
BLOCKED TOILET
If there are two toilets, please only use the working toilet and report the problem to our office for routine maintenance.
If there is only one toilet at the property and it is unable to be used at all please contact:Gold Coast areas call Plumbing Bros on 1300 057 827 or Logan and Brisbane areas call SJK Collective 07 3870 9893
FIRE
- Contact 000 immediately and leave house.
GENERAL EMERGENCY REPAIRS
KEYS
If during office hours please contact our office and a spare set may be loaned to you if available. If this happens outside of business hours, then you will need to contact a locksmith to help you get back into the property. We recommend A1 LOCKSMITHS ON 0418 755 814R. Should the tenant lose possession of the keys or are locked out then the tenant shall be responsible for costs and expenses associated with replacing keys and/or gaining access to the property.
NON EMERGENCIES
The following situations are NOT classified as emergency repairs and MUST wait until the next working day to be reported to this office:
- Blocked toilets, when there is a second toilet at the property
- General repairs and maintenance
- Blocked pipes, shower or kitchen sink
- Reticulation repairs
- Leaking taps
- No TV reception
- Pest control
- Air-conditioning Please note that if you go ahead with a repair that IS NOT classified as an emergency, then the owner is NOT obliged to pay for any expenses incurred. NON-URGENT repairs should be reported to our office during office hours using the maintenance request sheet form on our website (click here to submit) or by emailing your property manager. All maintenance must be in writing. Your property manager can be emailed at rentals@natgroup.net