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Wednesday 12th of December 2018 02:16 PM

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Vacating Information & Forms

Guide to moving out of a rental property

If you know in advance what's involved in ending your lease, everything is likely to run more smoothly. Don't add to your stress by overlooking something that counts.

  FORMS REQUIRED: You must fill these out and email them to us.

  • Natgroup "Vacate The Property Agreement" Download Form
  • Tenant: Notice of intention to leave Download Form 13
  • Natgroup Tenant Cleaning Checklist: This is a checklist for you Download Form
  • Natgroup: Notice if Intention To Break Lease: Only required if you want to leave the property prior to your lease agreement end date Download Form

  Ending a tenancy agreement

A tenancy agreement is a legally binding agreement that can only be ended in certain ways.

An agreement may end:

  • when a fixed term has ended (correct notice has been given)

  • during a periodic agreement (correct notice has been given)

  • if the property manager/owner mutually agree in writing to end a fixed term

  • there is a serious un-remedied breach (e.g. for unpaid rent, damage to the property, illegal use of property, property owner fails to maintain property)

  • a serious breach of the agreement occurs in the same way more than twice in one year (QCAT order)

  • the tenant has not complied with a QCAT order

  • the tenant has abandoned the property

  • the property is to be sold (and the tenant is on a periodic agreement)

  • a mortgagee is in possession of the property

The person ending the agreement must use the correct form and comply with the appropriate notice period.

  Notice periods for ending a tenancy

There are rules and timeframes that must be followed when ending a tenancy. A tenant, property manager or property owner can all issue a notice ending a tenancy. If the correct notice and form are not used, the other person may ask for compensation.

When serving notices by post, the sender must allow time for the mail to arrive when working out when a notice period ends. A tenant must give at least 14 days' notice. The tenancy ends on the end date of the agreement or the end date of the notice period (whichever is longer).

Notice periods are:

Periodic agreement: 14 days
Fixed term agreement: 14 days

  Ending the agreement early

A tenancy agreement is a legally binding agreement. If it is broken, compensation may need to be paid. If a tenant ends a fixed term agreement before the end date they are breaking the agreement. This is also known as breaking the lease.


Money may be owed to the property manager/owner as a result of breaking the lease. This is considered compensation. These are the items expected:

  • Payment of rent until the property is either: (a) re-let to a suitable tenant approved by us and the landlord or (b) until the end of the tenancy agreement.

  • Re-letting fee: Typically, 1 weeks rent + gst

  • Advertising Costs: Ask the property manager for this amount

  • Smoke Alarm Inspection (required by law for new leases)

  Leaving the property

You must leave the property in the same condition as when they moved in. All the keys must be returned (even extra keys the tenant had cut).

  Carpet Cleaning and Pest Control

At the end of a tenancy the tenant must leave the property in the same condition it was in at the start of the tenancy.

Carpet cleaning

The tenant must ensure the carpets are cleaned to that same standard (e.g. professioanlly steam cleaned) at the end of the tenancy. A receipt MUST be given to the property manager as proof of professional carpet cleaning being completed.

Pest control

If the property was free of pests at the start of the tenancy the tenant must ensure the property meets that same standard at the end of the tenancy. A receipt MUST be given to the property manager as proof of professional pest control being completed.

  Exit Condition Report

The Exit condition report (Form 14a) shows the condition of the property and any inclusions (e.g. furniture) when the tenant leaves.

The Exit condition report is an important part of the process. It is compared to the Entry condition report (Form 1a) to determine if the property is in the same condition as when the tenant moved in.

What to do

  • tenant thoroughly cleans the property

  • tenant vacates the property

  • tenant and property manager/owner complete the Exit condition report

  • property manager/owner sends a completed copy of the report to the tenant

once the property has been vacated, if there is no repairs or cleaning to be done, a bond refund (as long as no money is owed to the property manager/owner for rent, damages or other costs) will be prepared.

Tenant: Completing Exit Report

  • complete and sign the form

  • take photos/video to support your views

  • remember to get a water meter reading (if you are being charged for water)

  • give a copy to the property manager/owner

  Handing in keys:

You’re also required to continue paying rent until the date the keys are handed in effectively meaning you have handed the property over. The property must be cleaned and left in the condition it was handed to you. Should there be any repairs, cleaning etc required in order to return the premises to the condition it was handed to you, a tradesperson will be organised to complete these items and by handing the keys over you irrevocably authorise the agency to organise this and retain funds from your bond, Should this exceed your bond you are liable for an immediate payment of the balance of funds owing. So please ensure you reference EVERY item in your entry report and leave the property EXACTLY as it was handed to you, including items that were fixed or maintained during your tenancy. Please understand you WILL NOT get a chance to go back and fix or sort items after keys have been handed over.

  Tips for moving out

Clean the property thoroughly before you move out or hire a professional cleaning company to do it for you.


  • clean all cupboards (inside and out)

  • wash all countertops and surfaces

  • clean inside and outside of oven, microwave, dishwasher, fridge, defrost freezer (if supplied)

  • clean cooktop, grill and rangehood

  • clean sink and taps (including descaling)

  • clean windows, window sills/tracks, window and door frames and fly screens

  • sweep/vacuum and wash floors


  • clean sink, toilet and bath (including taps)

  • clean tiles

  • remove any mould from walls/tiles and ceiling

  • wash shower curtain/clean shower doors or enclosure

  • clean all surface areas, shower rails and mirrors

  • sweep and wash all floors

Other rooms

  • dust and wash all surfaces

  • dust and wash door and window frames and window sills/tracks

  • clean mirrors

  • dust fans

  • wipe outside of air conditioning units, clean filters

  • clean out any cupboards or wardrobes

  • dust and clean skirting boards

  • vacuum and wash floors

Outdoor areas

  • mow grass, weed and trim edges

  • clean out any leaves or debris in the pool (check for any special conditions in the tenancy agreement)

  • sweep external areas

  • empty and wash out bins

  • remove any oil stains on driveway or in garage

  • remove cobwebs


  • remove all rubbish from property

  • get carpets cleaned and pest control conducted if specified in the agreement

After the property is cleaned

  • move all your possessions from the property

  • complete the Exit condition report (Form 14a), in a systematic way (room by room) and use extra pages if needed. Download Form

  • ask for a copy of the Entry condition report (Form1a) from the property owner/manager if you do not have one. It will be compared to the Exit condition report.

  • provide your forwarding address to the Property Manager

  Share houses mean shared responsibility

If more than one tenant’s name appears on the lease, you are co-tenants. In a co-tenancy, you are all equally responsible for following the correct procedures when ending the lease.

  The bond cannot be used as your final rent payment

You must treat the bond separately from rent. In fact, you could be fined for treating any part of your bond as rent. This includes at the end of a lease.

  Save some energy for notifying suppliers

Give your energy suppliers plenty of notice that you are leaving, so they can organise final meter readings. You should also give your new address to your home phone, internet or pay TV providers.

Consider redirecting your mail and leave a forwarding address with the property manager.

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