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Wednesday 12th of December 2018 01:40 PM

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  MAINTENANCE GUIDE

Click here to submit your maintenance request

please refer to the guide below before submitting your maintenance request.

EMERGENCY MAINTENANCE GUIDE

An emergency is a situation, which poses an immediate risk to health, life or property or environment or something that may cause further damage to the property if left unattended. In the event of an emergency at your property after hours please refer to the relevant item below:

BREAK IN/BURGULARY AND/OR DAMAGE TO GLASS

  • CONTACT THE POLICE on 131 444 and file a report. You will need to obtain a police report number. Failing to obtain a police report number will result in the cost of the glass being invoiced to the tenant for payment.
  • RECOMMENDED GLAZIERS – ASAP Glass on 1300 734 584. The glazier can forward the account to Natgroup. If the glass breakage is found to be a result of an act attributable to the tenant or their visitors, then the account will be forwarded to you for payment.
  • CONTACT NATGROUP - Contact our office the next working day to report the incident and if advise should there be any further maintenance required.

STORM DAMAGE

  • CONTACT THE SES on 132 500 and file a report.

HOT WATER SYSTEM STOPS WORKING

IF IT IS A GAS HOT WATER SYSTEM

  • CHECK PILOT LIGHT - Firstly check that the pilot light is on. If the pilot light is not on, please re-light.
  • CONTACT PLUMBER - Recommended plumber, MOYLE PLUMBING ON 0416 125 317

IF IT IS AN ELECTRIC HOT WATER SYSTEM

  • CHECK - Firstly check that all switches are switched to ON in the electrical meter box. If they are not switched on, please switch them back on and check if hot water system is now working.
  • CONTACT ELECTRICIAN - ACADACA ELECTRICAL 0431 700 927

GAS LEAK

  • CONTACT MOYLE PLUMBING - Call MOYLE PLUMBING ON 0416 125 317, they will advise if they can assist with the gas leak.

WATER LEAK - WATER IS BURSTING OUT

  • Turn off water at mains. If leaking anywhere from the water meter to the road call GOLD COAST CITY COUNCIL ON 5667 5801.
  • If burst from anywhere from the water meter back to the property contact MOYLE PLUMBING ON 0416 125 317

STOVE / OVEN

IF IT IS AN ELECTRIC STOVE OR OVEN:

  • CHECK - Firstly check that all switches are switched to ON in the electrical meter box. If they are not switched on, please switch them back on and check if stove/oven is now working.
  • CONTACT ELECTRICIAN - ACADACA ELECTRICAL 0431 700 927

IF IT IS AN GAS STOVE OR OVEN:

  • CHECK - Firstly check that the ignitor (spark) is working. If not please use a BBQ type lighter to ignite and report to office the next day.
  • If it is not an igniting issue, please contact: MOYLE PLUMBING ON 0416 125 317

BLOCKED TOILET

If there is only one toilet at the property and it is unable to be used at all please contact MOYLE PLUMBING ON 0416 125 317 If there are two toilets please only use the working toilet and report the problem to our office the next working day.

FIRE

  • Contact 000 immediately and leave house.

GENERAL EMERGENCY REPAIRS

KEYS

If during office hours please contact our office and a spare set may be loaned to you if available. If this happens outside of business hours, then you will need to contact a locksmith to help you get back into the property. We recommend A1 LOCKSMITHS ON 0418 755 814R. Should the tenant lose possession of the keys or are locked out then the tenant shall be responsible for costs and expenses associated with replacing keys and/or gaining access to the property.

NON EMERGENCIES

The following situations are NOT classified as emergency repairs and MUST wait until the next working day to be reported to this office:
- Blocked toilets, when there is a second toilet at the property
- General repairs and maintenance
- Blocked pipes, shower or kitchen sink
- Reticulation repairs
- Leaking taps
- No TV reception
- Pest control
- Air-conditioning Please note that if you go ahead with a repair that IS NOT classified as an emergency, then the owner is NOT obliged to pay for any expenses incurred.  NON-URGENT repairs should be reported to our office during office hours using the maintenance request sheet form on our website (click here to submit) or by emailing your property manager. All maintenance must be in writing. Your property manager can be emailed at rentals@natgroup.net

  Maintenance Form

Please feel free to give us your Maintenance Details

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   Phone (m)  
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* Repair Details  
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