We value our clients, and we hope that they will form long-term relationships with us. If a complaint is received, we regard it as valuable feedback that will assist us to improve our services.
The Natgroup corporation has developed its own internal code of conduct to raise standards of service in the real estate industry. We are always striving to improve our service. On rare occasions circumstances may go wrong. Some people often need assistance if they feel they have not been treated fairly or with due respect.
Here is what to do if you need more help.
a) We recommend that you first raise your issue with the agent, representative or property manager who is handling your business.
b) If after a period of 5 days you feel that your concerns or issues are not being adequately addressed, you may escalate proceedings by writing a formal complaint. The complaint must contain:
1) Your name, street address and contact phone number and be signed and dated by you.
2) If relevant, the property that the complaint is in relation to.
3) A brief description of the nature of the complaint and details of any correspondence relating to the complaint already entered into between any of the parties involved.
4) Please send your complaint to:
Natgroup Estate Agents
Attention Customer Care Team
PO Box 581
Ormeau QLD 4208
Please provide details of your complaint, including the outcome you would like, where applicable.